Legal
Website Terms & Conditions
This page tells you the terms and conditions on which we supply any of the products listed on our website hezoria.com (the "Site") to you. Please read these Terms & Conditions carefully before ordering. By ordering any Products, you agree to be bound by these terms.
1. Information About Us
The Site is operated by Tax Free Supply Ltd ("we" / "us"). We are officially registered in Israel under company / dealer registration number 512962119.
- Registered address
- Savyonim Mall, 4th Floor, Yehud Monosson, Israel
- Contact email
- support@hezoria.com
2. How the Contract is Formed
2.1 You may place an order to purchase a Product advertised on the Site by following the onscreen prompts. You will have an opportunity to check and correct any input errors until you submit your order.
2.2 After placing an order, you will receive an order confirmation email. This email confirms receipt of your order but does not mean your order has been accepted. Your order constitutes an offer to us to buy a Product.
2.3 The contract between us (the "Contract") will only be formed when we send you a separate Dispatch Confirmation email confirming that the Product has shipped.
2.4 We reserve the right to decline or cancel your order if the Product is out of stock, discontinued, if there is an error in the price or description on the Site, or if we cannot obtain authorization for your payment.
3. Delivery and Shipping
3.1 We will deliver the Products to you in accordance with the delivery option specified during checkout.
3.2 Delivery will be made to the shipping address specified in your order. While we make every effort to deliver goods within the estimated timeframes, we are not responsible for delivery delays caused by events outside our reasonable control, including but not limited to customs clearance delays, courier disruptions, or international postal strikes.
4. Risk and Ownership
4.1 The Products will be at your risk and responsibility from the time of delivery to the shipping address provided. We accept no liability for lost, damaged, or destroyed items after delivery has been completed.
4.2 Ownership of the Products will only pass to you upon the later of: actual delivery of the Products, or our receipt of full payment of all sums due in respect of the Products (including shipping charges).
5. Price, Payment, and International Customs/Taxes
5.1 The price of any Products will be as quoted on our Site, except in cases of obvious error.
5.2 International Taxes & Duties: For all international deliveries (including the European Union, UK, US, and other regions), the price quoted at checkout is inclusive of local import duties, value-added taxes (VAT), customs clearance fees and brokerage fees. These charges are paid by us.
5.3 Orders are shipped on a delivered duties paid (DDP) basis. We act as the Importer of Record and are responsible for settling all applicable customs duties, VAT and clearance fees. You will not be asked to pay any additional charge to the courier or to customs on delivery.
5.4 Payment must be made through our authorized payment gateways: Tranzila, PayPal, Google Pay, Apple Pay.
5.5 Your card provider or bank will determine the currency exchange rate and may add an international transaction or administration fee. We are not liable for any losses caused by currency fluctuations or bank fees.
6. EU Right of Withdrawal & Returns
6.1 If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you have a legal right to withdraw from this Contract without giving any reason within 14 days from the day you (or a third party indicated by you) received physical possession of the Products.
6.2 Hygiene & Health Protection Exception: In accordance with EU law, you cannot exercise a right of withdrawal or return for Products that are sealed for health protection or hygiene reasons (such as cosmetics, skincare, makeup, and perfumes) if the protective seal, packaging, or wrapping has been unsealed, opened, broken, or tampered with after delivery.
6.3 To exercise your right to return an eligible, unopened, and completely sealed Product, you must inform us of your decision by a clear statement via email at support@hezoria.com within the 14-day window.
6.4 You will be responsible for paying the direct costs of returning the Products to our facility. Items must be returned securely in their original, pristine, and unopened condition.
6.5 We will process your refund within 14 days of the date we receive the returned Products back at our warehouse and verify that they meet the return criteria.
6.6 B-Cure Laser 30-Day Money-Back Guarantee: In addition to the rights above, the B-Cure Laser is covered by a 30-day money-back guarantee. A device may be returned within 30 days of delivery for a refund of the device price, provided that (a) it has been used for no more than 7 consecutive days; (b) the customer provides evidence that it was used as directed and did not help; and (c) it is returned complete, undamaged and in its original packaging. Return shipping is paid by the customer, who is responsible for the parcel until it reaches us. Refunds are issued only after the returned device has passed our inspection. Full terms are set out in our Returns & Refund Policy. This guarantee does not affect your statutory rights.
7. Damaged, Faulty, or Incorrect Items
7.1 If any Product you purchase is faulty, damaged upon arrival, or does not match the description of the item ordered, we will provide a replacement or a full refund in accordance with your statutory consumer rights.
7.2 You must inspect the package upon arrival and contact us immediately at support@hezoria.com with photographic evidence of the fault or damage to initiate a claim.
8. Product Personalization
8.1 Items that have been personalized, custom-made, engraved, or altered according to your specific instructions are strictly exempt from any right of withdrawal, return, or refund, unless the item arrives faulty or physically damaged.
8.2 It is your absolute responsibility to ensure that all text, spelling, options, and personalization details submitted with your order are correct.
9. Privacy and Data Protection
9.1 Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy, which outlines our compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
10. Limitation of Liability
10.1 We warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for its intended purpose.
10.2 We accept no liability for any indirect losses, business losses, loss of profits, loss of contracts, loss of data, or loss of business opportunity.
10.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
11. Governing Law and Jurisdiction
11.1 These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of Israel.
11.2 Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the competent courts of Tel Aviv, Israel. However, if you are a consumer residing in the EU, this choice of law does not deprive you of the protection afforded to you by mandatory provisions of the law of your country of residence.
12. Contact Information
If you have any questions about these Terms & Conditions, or if you experience any issues with your order, please contact our support team at support@hezoria.com.