Customer care
Delivery Information
We ship to the United States, Canada, the United Kingdom and selected countries in Europe. Available destinations are shown at checkout. Every order is packed with care and sent with tracking, so you can follow it from the moment it leaves us until it reaches your door.
Shipping rates
| Order value | Shipping cost |
|---|---|
| Standard shipping, orders under $100 | $9.90 |
| Standard shipping, orders of $100 or more | Free |
| Express shipping, any order | $39.00 |
Rates are shown in US dollars and apply to every destination we ship to. Shipping is calculated automatically at checkout based on your order total, with all duties and import charges already covered by us.
Delivery times
Orders are dispatched within 1 to 2 business days. B-Cure Laser orders are dispatched the same day. The estimates below start from the moment your parcel leaves us, not from the moment you place the order.
| Destination | Estimated delivery |
|---|---|
| United States | 3 to 5 business days |
| United Kingdom and Europe | 3 to 5 business days |
| Canada and other destinations | 5 to 10 business days |
Business days are Monday to Friday and do not include weekends or public holidays. These are estimates, not guarantees.
Tracking your order
Once your order is dispatched, you will receive an email with a tracking link. You can follow your parcel at any point from dispatch through to delivery.
Delays outside our control
We do everything we can to get orders out quickly, but some things are genuinely outside our control. Customs clearance, courier disruption, postal strikes, severe weather and incorrect or incomplete addresses can all add time. Where a delay is caused by an event of this kind, we are not able to accept responsibility for it, though we will always help you chase the parcel.
Please double check your shipping address before completing your order. Parcels sent to an incorrect address supplied at checkout may not be recoverable.
Customs, duties and import taxes
All duties and taxes are included. Import duties, VAT, customs clearance fees and brokerage fees are paid by us, not by you.
Orders are shipped on a delivered duties paid basis. The price shown at checkout is the final price. There is nothing further to pay to the courier or to customs when your parcel arrives.
Customs authorities may also open parcels for inspection. Any delay caused by this process is outside our control.
Risk and ownership
Products are at your risk from the time they are delivered to the shipping address you provided. Ownership passes to you once the goods are delivered and full payment, including shipping, has been received.
Damaged or missing parcels
Please check your parcel when it arrives. If anything has been damaged in transit, or an item is missing, contact us at support@hezoria.com as soon as possible with photographs of the packaging and the item so we can resolve it quickly.
Questions
For anything to do with your delivery, email support@hezoria.com and we will help.